We’re LOCUS-T, and we’re all about making digital work for businesses. We’re looking for a Technical Support Specialist to handle website hosting support and keep things running behind the scenes.
Flexible Hours – Start by 10AM. We get the traffic struggle.
Hybrid Work – Balance remote days with collab time in-office.
2 Weeks Work-from-Anywhere – Life happens. We support that.
Training & Mentorship – Learn from experienced digital leaders.
Mobile, Internet & Parking Subsidy
Birthday Leave
Family Leave – Maternity & Paternity
Marriage Leave, Time-Off, Replacement Leave
Long Service Award
Monthly Performance Rewards
Engagement Activities & Fun Work Culture
Provide web hosting support
Provide support for domains and email setup.
Manage and resolve support tickets promptly.
Assist with cPanel, WHM, and basic server tasks.
Troubleshoot email client issues (Outlook, Apple Mail, etc).
Update and maintain websites, plugins, and content.
Work with internal teams to escalate complex issues.
Engage customers and identify upselling opportunities.
Degree in IT, Computer Science, or similar.
2+ years experience in web hosting support.
Strong in domain/DNS, cPanel, WHM.
Familiar with WordPress troubleshooting.
Fluent in English, BM, and Mandarin.
Problem-solver with great communication skills.
Ready for a Web Hosting Job that Makes You the Tech Hero?
